Pictured left to right are Curran and Moira with the teddy bears that they received from their DCMH Emergency Department visits, which occurred within days of each other.
DREXEL HILL, Pa. – The Emergency Department at Delaware County Memorial Hospital is dedicated to providing quality, compassionate care to people of all ages. When caring for a child, the physicians and nurses not only treat their illness, but they also take extra measures to calm their fears. One such initiative is the hospital’s “teddy bear” program, which has been in place for the past several years.
Carrie Penot, a woman whose twins had fallen and sustained minor injuries on two separate occasions within two days of each other, brought her girls to DCMH and was pleased with the entire experience.
“When I brought Moira to the hospital on that Saturday, I was a bit hesitant about bringing her to DCMH because they don’t have a pediatric ED,” Penot says. “I was pleasantly surprised by the care that was given to us, and the teddy bear that she received in the exam room made it a lot easier for me. She was so excited about her new bear that she handed me her favorite stuffed animal that she brought with her and replaced it with the bear. It really calmed her down.”
Penot’s other daughter, Curran, who was brought to the ED that following Monday, didn’t receive a bear right away, but was given one at a later date.
“As soon as we got to the exam room, Curran was asking about her bear because she remembered Moira receiving one a few days prior,” Penot says. “I was too concerned about her injury to think about it, so when we got home, I called the hospital and they brought a bear to our house for her.”
Penot, who is a nurse at Delaware County Memorial Hospital, says, “Even though I am an employee of the hospital and know what great care is given to patients every day, I was really happy with the care that my girls received. The nurses and doctors went above and beyond for them, and I believe that they care for all patients in the best possible way, no matter what age they are.”
“The primary goal of each physician and nurse in DCMH’s Emergency Department is to provide competent and compassionate care to every patient,” says John F. Reilly Jr., D.O., chairman of the Department of Emergency Medicine at Delaware County Memorial Hospital. “An essential part of the care plan includes making sure each patient feels comfortable as well as settling any fears or hesitations that they may have.”
The doctors who treated the Penot twins were John O’Donnell, M.D., and Jane Chen, M.D.
DCMH provides emergency care to more than 40,000 patients each year. The ED, which is one of the largest in Delaware County, supports our commitment to provide patients and their families with skilled and compassionate care. Our facilities feature 33 treatment bays (28 are private rooms); a “Fast Track” treatment area, which is designed for patients with less-complex problems and provides quick and easy care so patients can be on their way as soon as possible; an experienced staff of physicians who are board-certified in emergency medicine; round-the-clock access to specialists in a variety of fields including cardiology, neurology, surgery and orthopaedics; a large, gracious patient waiting area with a specially designed play area for children; and an exclusive ED parking area designed and designated specifically for ED patients and their families.
Delaware County Memorial Hospital is a member of the Crozer-Keystone Health System. We’re 5 hospitals, 2,600 doctors and nurses, and 7,100 caring people with 1 vision. Crozer-Keystone. Something to feel good about. |