Crozer-Chester Medical Center, Delaware County Memorial Hospital, Springfield Hospital and Taylor Hospital were recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program^SM. This distinction acknowledges a strong commitment by DCMH, Springfield Hospital and Taylor Hospital for providing an outstanding inpatient experience and by Crozer for providing an outstanding outpatient experience.

DCMH

William McCune, chief operating officer of DCMH and CKHS 
vice president, accepts the award.

The service excellence distinction was determined by surveying a random sample of recent patients from DCMH, Springfield and Taylor, and outpatients from Crozer, on their perceptions of their hospital stay and experience at facilities. The survey results were then compared the results to the national benchmarks established by the annual J.D. Power and Associates National Hospital Service Performance Study^SM.

 
Springfield

At Springfield Hospital’s celebration are, left to right, Wood; Gerald Miller, president and chief executive officer of Crozer-Keystone Health System; and Gwendolyn Smith, chief operating officer of Springfield and CKHS vice president.

As a result of the survey, DCMH, Springfield and Taylor exceeded the national benchmark study score for overall inpatient satisfaction, and Crozer exceeded the benchmark score for overall outpatient satisfaction.

Taylor