Frequently Asked Questions
Why wasn't my insurance carrier billed?
If your insurance information is on our billing system when the services are entered, your insurance carrier will be billed directly. However, if the information is inaccurate or incomplete, we may be unable to bill your insurance carrier.
Did my insurance carrier pay for services?
Any reimbursement from your insurance carrier will be reflected on your statement. In addition, many insurance carriers send explanation of benefits to their subscribers explaining how their medical claim was processed.
Why didn't my insurance carrier pay for the services?
To obtain a clear understanding of your benefits and
any limitations of your insurance coverage, it is best
to contact your insurance carrier directly for an explanation of the way your claim was processed
and/or denied.
Why am I getting a bill now, when services were provided so long ago?
Once a response is received from your insurance carrier and we have confirmed that there is additional patient liability, we will bill the patient. However, this process is dependent on when we receive a response from the insurance carrier. In addition, insurance carriers often request additional information that could delay the processing of your claim.
Why do I keep getting bills?
You are still receiving bills because the account balance is still open.
Who ordered the test?
All testing is ordered by a physician or health care provider. Please check with the physician's office if you have any further questions.
Why did I have these tests?
Your physician's office will be able to answer this question.
How do I get my test results?
Call your physician's office to get your test results. The business office is not qualified to answer questions regarding tests or test results.
Contact Us
If you have any additional questions regarding your bill, you can contact us as follows:
1. Please call either 610-490-7900 or, if you are outside the 610 area code, call us toll-free at 1-888-568-3595.
Customer Service Representatives are available 7:30 a.m.-4:30 p.m. to answer your questions.
2. Email us at myaccount@crozer.org.
3. Complete and submit our secure online form, the Patient Account Services Inquiry form. Click on the link below to access the form and complete all information, especially the required fields (marked with an asterisk). Make sure you include your question or request in the comments box, and hit the 'Submit Form' button. You will receive an automated reply when you submit the form and a Customer Service representative will call you.
Patient Account Services Inquiry Form